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Andrew Melvin has a diverse work experience spanning several industries. Andrew currently holds the position of Team Lead - Support Operations at Alarm.com, where they provide exceptional customer support and collaborates with team members to improve quality and service. Prior to that, Andrew worked as a Commercial Support Associate at Alarm.com, specializing in access control and enterprise management. Andrew also has experience as a Support Operations Associate at the same company. Before joining Alarm.com, Andrew served as a General Manager at Potbelly Sandwich Works, where they led a team and ensured compliance with personnel policies and safety procedures. Additionally, they have held positions as a firefighter, EMT-B, and shift manager at various organizations.

Andrew Melvin has a Certificate in Emergency Medical Technician - Basic from the College of Dupage in 2013. Andrew also holds an Associate of Science (A.S.) degree in Fire Science/Fire-fighting from the same institution, which they obtained between 2009 and 2013. Additionally, they have obtained various certifications on critical thinking, leadership, career development, delegation, and performance management from LinkedIn in 2022.