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Payal Sood is an experienced customer relations professional with a strong background in the automotive industry. Since August 2019, Payal has served as the Customer Relations Manager at Al Ghandi Auto. Prior to this role, Payal worked at Liberty Automobiles Company as a CRM Manager from June 2013 to August 2019 and at Arabian Automobiles Company as a CS Manager - Aftersales from March 2003 to April 2013. Additionally, Payal held the position of Assistant Manager - CS at Arabian Automobiles - Aftersales from October 2008 to June 2012. Payal's expertise includes analyzing customer satisfaction scores and developing action plans to improve customer service performance. Payal holds a Bachelor of Commerce (B.Com.) degree from Carmel Convent School.