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Kevin Michelet is a seasoned professional in customer success, currently serving as a Value Engineer at Akeneo since June 2019, where responsibilities include supporting the Customer Success Management team and assisting large account customers in complex situations. Previously, Kevin held roles such as Senior Customer Success Manager and Customer Success Manager at Akeneo, managing diverse customer portfolios in the luxury and retail sectors. Prior experience includes a Delivery Manager position at WINPHARMA EVERYS and various roles at iAdvize, where Kevin specialized in customer engagement and tool adoption for key accounts. With a strong educational background in digital strategy and management, Kevin demonstrates extensive expertise in enhancing customer value and satisfaction across multiple industries.