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Mariana Rodrigo is a Customer Experience Analyst with extensive experience in analyzing customer satisfaction metrics, including CSAT and NPS, across multiple regions in Latin America. Currently employed at Akapol S.A. since August 2023, Mariana previously held similar analyst roles at Brandlive and Poket, where responsibilities included developing reports on customer service KPIs and addressing user inquiries. Mariana's career also includes business development and account management for BePretty in LATAM, as well as digital communication roles. Educational qualifications include a degree in Communication Sciences from the University of Buenos Aires and multiple certifications in web development and data analysis.