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Cynthia Onyinyechi Ihenacho has worked in various roles in the past 6 years. Cynthia Onyinyechi began their career in 2015 as a Laboratory Intern at the Nigerian National Petroleum Corporation. Here, they assisted in the preparation and distillation of crude oil, carried out research and development studies on crude oil components, and monitored and documented stock levels. In 2017, they took on the role of Office Assistant and Credit Analyst at Alfadar Rural Empowerment Foundation, Minna, where they educated prospective customers on the available loan packages, followed up loan defaulters, and maintained business communication and relationship with existing customers. In 2018, they worked as an Agent Business Manager at OPay, where they documented Agents KYC requirements to meet Central Bank standards, verified documents sent by Tele-sales teams for KYC upgrade on CRM software, and proffered quick response and resolution to clients complaints and queries. Most recently, in 2021, Cynthia began working as a Customer Support Officer at AjoCard, where they proffer quick resolutions to transactional and technical issues of consumers via emails, live chat, and phone calls, compiles customer feedback, and creates FAQs and DIY contents for existing products and services to aid new customers.

Cynthia Onyinyechi Ihenacho completed their Bachelor of Engineering in Polymer/Plastics Engineering from Technology jobs update in 2016, having started their studies in 2011.