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John Taylor is an experienced IT Service Manager currently at AJ Bell since July 2018, with a robust background in service management spanning over three decades. Prior roles include Service Availability Manager for Wipro Limited and IBM, where John specialized in optimizing services and ensuring compliance with SLAs while providing leadership to service delivery teams. Significant experience also includes managing major incidents for high-profile accounts such as AstraZeneca and RSA, demonstrating expertise in incident management and operational support. John's career began as a Trainee Computer Operator and progressed through various technical roles, highlighting a solid foundation in IT operations and management.