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Ricky Fleischer is an experienced IT support professional with a robust background in troubleshooting and technical assistance across various operating systems and platforms. Currently serving as an IT Support Specialist at Aish Global since October 2022, Ricky is responsible for ticket management and user account maintenance in Google Workspace, as well as zoom room configuration. Previous roles include Help Desk Coordinator for the Israel Ministry of Tourism, where Ricky managed computer support across multiple locations, and Helpdesk Technician at Osem Food Industries Ltd., providing first-level support for technical inquiries. Additionally, Ricky has extensive experience with Cisco Systems, tackling laptop deployment and technical support, along with a solid foundation in computer systems maintenance developed at Answers.com and The Jerusalem Post. Ricky holds a Bachelor's degree in Communication from Loyola University and certifications in MCITP and CCNA from Ness College.