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John Welch is a licensed insurance agent at AIS | Auto Insurance Specialists, with an extensive background in customer service and claims management. With experience at Mercury Insurance, John has advanced from a Claims Specialist to a Billing/Claims Specialist, showcasing a strong foundation in customer support. Prior roles include Medical Office Assistant at New Braunfels Cardiology and Marketing Response Mobility Consultant at The Scooter Store, where John led teams and handled customer interactions with a focus on building positive relationships. Proficient in Microsoft Office programs, John combines technical skills with a commitment to customer satisfaction and staff development. Educational credentials include studies at Northeast Lakeview College and San Antonio College.