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Tom Heyes has a wealth of experience in project management, service management, and consultancy roles across various industries such as banking, broadcasting, and technology. Currently, Tom is serving as the Manager at Airwalk Reply, leading a team of consultants to tackle complex technology and organizational challenges. Tom's expertise also includes roles such as Operational Resilience Consultant at Lloyds Banking Group and Operating Model Lead at HSBC. Tom is currently pursuing a Master's degree in Business Studies at Bournemouth University.