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Ho-lap Tse is a seasoned professional with over 14 years of experience at SSE Airtricity, serving in various capacities including Senior Project Manager - Agile, Regulatory Change Project Manager, and Sales Analysis and Quality Manager. Key responsibilities have included improving sales assurance processes, managing sales complaints, and overseeing the design of training materials to ensure compliance with regulatory standards. Ho-lap Tse has also excelled in campaign management, utilizing data analysis to enhance sales performance across territories. Prior experience at Enterprise Rent-A-Car as a Management Trainee involved office management, customer relations, and account management. Ho-lap Tse holds a BSc Hons in Psychology from Buckinghamshire Chilterns University College.