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Isaac Banda is an experienced professional in customer experience and retail management, currently serving as the Head Customer Experience - Service Experience at Airtel Zambia PLC since August 2011. In this role, Isaac is responsible for driving customer market operations and enhancing service experience across all Airtel touch-points while ensuring profitability and effective monitoring of retail productivity. Previous positions include Sales Manager – Retail, where Isaac focused on driving sales and managing retail shop operations, and Relationship Manager for High Value Customers, emphasizing engagement and revenue generation. With a background that includes managing customer acquisition processes and administrative support, Isaac possesses a robust educational foundation with a Bachelor's degree and an MBA from the University of Zambia and Copperbelt University, earned between 2006 and 2014.