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Vanessa Barungi is a customer service representative at Airtel Uganda, where responsibilities include assisting customers with inquiries and providing information about products and services since April 2022. Prior to this, Vanessa served as a sales manager at Reach Communication Solutions, focusing on achieving sales targets from May 2018 to April 2022. Additionally, Vanessa has experience as a research assistant at Makerere University College of Health Sciences, conducting interviews and maintaining data confidentiality for a brief period in September to October 2018, and as an assistant librarian at Makerere University Main Library, managing library resources from May to August 2018. Vanessa holds a bachelor's degree in Library and Information Science from Makerere University, completed in 2019, and attained UACE in Arts from Mengo Senior School in 2014.