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Juan Felipe Estrada Ocampo is a Customer Service Engineer at Airspan Networks since August 2021, focusing on 4G and 5G infrastructure. Prior to this role, Juan Felipe served as Ingeniero de Soporte a usuarios y telecomunicaciones at Fundación Hospital Universidad del Norte from March 2011 to August 2021, where responsibilities included network infrastructure management and IT Helpdesk coordination. Juan Felipe also worked at Universidad del Norte in various capacities, including Ingeniero de Proyectos andAdministrador de servicios de Internet y Correo electrónico institucional, from February 2009 to December 2010, overseeing data network equipment and email services. Earlier experience includes a position as Ingeniero de Soporte at Formedia - Instituto Europeu de Empresários e Gestores and a role as Consultor Funcional at Digitalware S.A. Juan Felipe holds degrees including a Specialist in Technology Management and an Engineer in Systems and Computing from Universidad del Norte, along with additional certifications in networking and structured cabling.