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Argelio R. is a seasoned professional in customer support and information technology with extensive experience across multiple roles and companies. Currently serving as a Senior Customer Support Engineer at Airspan Networks since March 2022, Argelio previously held pivotal positions at Cisco, including Global Team Leader for the CX Hardware EPiC Team. With a background in IT project management at Proyectos y Consultoria Integral S.A.S. and significant technical roles at ASP SOLUTIONS S.A. and Universidad del Norte, Argelio combines technical expertise with leadership skills, having trained over 40 engineers at Cisco. Educational qualifications include a Postgraduate Diploma in Information Technology Management from Universidad del Norte and various certifications in project management and professional training from SENA and Politécnico de Suramérica.