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Emily Smith is currently a Senior Manager for the Travel & Hospitality Vertical Team at Airship, a company recognized for pioneering mobile-first customer experiences since 2009. In this role, Emily oversees initiatives that help brands enhance their customer relationships through advanced mobile app capabilities. Prior to this position, Emily held various roles at Airship, including Lead Strategic Account Manager and Senior Strategic Account Manager, where the focus was on optimizing in-app customer experiences without requiring developer intervention. Before joining Airship, Emily managed commercial accounts at Durham and Bates Agencies, Inc., with expertise in various insurance products across multiple states. Emily holds a Bachelor of Science degree in Marketing and Advertising Management from Portland State University, completed in 2009.