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Patrick Van Zandt is an experienced professional in customer success and technical services, currently serving as the Principal Customer Success Manager at Airlock Digital since November 2022. Prior experience includes roles such as Principal Professional Services Engineer at Deep Instinct from February 2018 to September 2022, where Patrick led global teams in strategic deployments and created automation solutions that significantly reduced labor costs. Notable achievements at Deep Instinct include developing an open-source API wrapper and establishing service offerings that became standard practice. Previous positions spanning from 2008 to 2018 included technical and solutions architect roles at Carbon Black, Inc. and IBM, where Patrick led teams in providing client support and enhancing product usage through automation and training. Early career experiences included a variety of technical support and teaching roles. Patrick obtained a degree from the University of Minnesota Morris.