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Jacob Sullivan has a diverse work experience spanning various industries. They began their career as a freelance dancer in 2002 and later transitioned to become a freelance writer, editor, and translator. From 2011 to 2016, they worked as a freelance English teacher, specializing in ESL and business English. In 2015, Jacob also worked as a freelance trainer and coach, focusing on English and business English.

In 2016, Jacob joined KAYAK as a Localisation - English Language Specialist, where they localized new features and products while maintaining the brand's tone. They also performed QA tests and provided linguistic and cultural guidance to stakeholders. From 2017 to 2018, Jacob served as the UK and IE Content Editor/Manager at KAYAK.

In 2018, Jacob became the Lead: Community and Content Management and Strategy EMEA at KAYAK, momondo & portfolio brands. In this role, they created and implemented cross-brand community management and content strategies, managed a multi-national team, and developed influencer programs. Jacob also managed social channels, implemented global software processes, and worked closely with various departments.

Since 2019, Jacob has been working at AirHelp, initially as a Content Editor responsible for content quality control and strategy development. In 2020, they took on the role of Content Editor + Interim Lead: Social Media before transitioning to become the Head of Social Media. Additional details about their responsibilities in these roles are not provided.

Jacob Sullivan has a Bachelor of Arts degree in Contemporary Dance from Unitec. Jacob also holds a CELTA qualification in Teaching English as a Second or Foreign Language/ESL Language Instructor from the Berlin School of English. Jacob also attended Unitec for an unspecified field of study.