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Raymond Abril is an experienced IT Support Engineer currently working at Airbnb since April 2019 and has been with HotelTonight since August 2015 in a senior role. With a strong background in IT support, responsibilities include providing in-person and remote assistance across five global offices, monitoring helpdesk tickets on Zendesk, and configuring hardware and software applications. Prior experience includes roles at Yelp as an IT Logistics Technician and in IT Helpdesk, where significant contributions involved supporting hardware transfers, onboarding employees, and managing inventory. Raymond's professional journey began with a Year Up program focused on IT skills, complemented by earlier roles in material operations and automotive technology. Education includes training at City College of San Francisco, Year Up Bay Area, and a vocational degree in Automotive from Skyline College.