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Nor Nabila Zainal Abidin has accumulated significant experience in social media and customer service roles, currently serving as an Escalation Associate and previously as a Social Media Specialist at Airbnb since May 2021. Prior experience includes a tenure at Grab as a Senior Social Media Specialist from August 2014 to August 2020, and roles at DBS Bank as a Bank Executive and HSBC as an Operation Assistant. Nor Nabila holds a Diploma in Legal Executive Studies from Temasek Polytechnic, specializing in General Legal Studies.