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Luiz Fernando Mendes Cavalcante is a QA Analyst at Airbnb, with experience as a Payments Senior Support Ambassador and Payments Support Ambassador. Prior to joining Airbnb in June 2021, Luiz worked at Expedia Group from December 2018 to November 2020 as a Services and Operations Associate and Lodging Content Associate - Onboarding, supporting hotel partners and ensuring content quality for new hotel affiliations. Earlier experience includes a role at FedEx from April 2015 to November 2018 as a One Call Representative and a Bilingual Customer Service Representative, providing proactive support for high-revenue accounts and training new agents. Luiz also completed an internship at Receita Federal and served as an Apprentice at Fanem. Educational credentials include a Tecnólogo degree in International Trade from Faculdade de Tecnologia de São Paulo - FATEC-SP.