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Bruce A. currently serves as the Director of Global Operations Quality at Airbnb, focusing on transforming quality across various operational sectors. Previously, Bruce held multiple key roles at Google, including Commercial Manager in HR Vendor Management, where a Quality Management Framework was established for HR Operations, and Head of Central Strategy & Operations Team for gTech Global Customer Care, overseeing substantial budgets and operational performance. Prior to Google, Bruce gained extensive experience at HP in various managerial and analytical roles, significantly driving quality improvements and analytics across global channels. Bruce's earlier career included positions at GE, Capstone Turbine Corporation, and engagement in academic research, culminating in advanced degrees in Mechanical Engineering from Purdue University and Brigham Young University.