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Waqar Qamar is an experienced professional in customer service and operations management, currently serving as the Manager of Customer Services at Air Link Communication Ltd since October 2021, overseeing the performance of five service centers and ensuring exceptional service delivery. Prior to this role, Waqar held various positions at Sapphire Retail Limited, including Manager of E-commerce and Social Media Contact Center, where responsibilities included managing customer interactions across multiple channels and implementing operational improvements. Waqar's extensive career also includes significant roles at Mobilink, where a focus on customer satisfaction and team management was pivotal, as well as earlier positions at Align Technology, contributing to quality assurance and orthodontic treatments. Waqar holds an MBA in Business Management from the National College of Business Administration & Economics, acquired between 2011 and 2013.