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Bas Coenen is a seasoned professional in the aviation industry, currently serving as the Director of Process & Service Strategy at Air France KLM Martinair Cargo, a position held since December 2014. Responsibilities include overseeing customer service processes, developing tools, and implementing a comprehensive service strategy across global markets. Prior roles at the company include Director of Network Planning & Full Freighter Management, focusing on optimizing the KLM fleet's cargo capacity and managing airline alliances. Coenen's earlier experience at KLM Royal Dutch Airlines encompassed network planning for various regions, technical support management, and a management trainee program with diverse project leadership. Coenen's career began at Bain & Company as an Associate Consultant, following an internship as a Manufacturing System Analyst at Eldim. Academically, Coenen holds a Master of Science degree in Mechanical Engineering from Eindhoven University of Technology.