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Brandi Henson worked as the Director of Emergency Communications at Air Evac Lifeteam starting in September 2004. Brandi then moved on to become the Regional Director of Emergency Communications at American Medical Response in April 2019.

Brandi Henson holds a Master of Business Administration (MBA) degree in Health/Health Care Administration/Management from Bethel University, College of Professional Studies. Brandi also obtained a second MBA degree in Human Resources Management/Personnel Administration, General from the same institution. Prior to their master's degrees, they earned a Bachelor of Business Administration (BBA) in Organizational Leadership and Healthcare Management from Bethel University. Additionally, they hold an Associate of Science (AS) degree from Missouri State University-West Plains. Brandi has obtained several certifications, including EMD from Priority Dispatch in 2018 and Certified Medical Transport Executive from the Association of Air Medical Services (AAMS) in 2017. Brandi also holds certifications as a Certified Flight Communication Specialist and Crucial Conversations Trainer, although the institutions and specific dates of completion are not provided. Brandi has also completed training in Just Culture from Outcome Ingenuity.