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Najeeb K. has extensive experience in customer service and operations within the travel and security sectors. Currently serving as the STOC Customer Experience Manager at Air Canada since July 2021, Najeeb previously held the position of Lead Customer Experience Specialist. Prior experience includes working as a Healthcare Operations Center Dispatcher at Paladin Security Group Ltd, where responsibilities included scheduling for security personnel and maintaining scheduling software. Najeeb's journey at Air Canada began in May 2015, progressing from Customer Service and Sales Agent to Lead Customer Service and Sales Agent, focusing on operational productivity during flight disruptions. Earlier roles included Travel Agent at Airnets International and Host at Denny's, with a Diploma in Travel and Tourism from the Southern Alberta Institute of Technology (SAIT).