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Janine Sotelo is a skilled customer service professional with extensive experience in the retail industry, currently serving as a Customer Service Supervisor at Aiphone Corporation since July 2021. Prior to this role, Janine spent over 13 years at Nordstrom, progressing through various positions including Customer Care Specialist and Assistant Service Experience Manager, where training and empowering staff to enhance customer service was a key focus. Janine also demonstrated exceptional performance as a Sales Associate, receiving recognition for outstanding customer service contributions. Earlier experience includes a role as a Server at Hard Rock Cafe, where guest engagement and personalized service were emphasized. Janine holds a BA in English from San Diego State University.