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Tania Lacombe possesses extensive experience in process supervision and customer service management, currently serving as a Supervisory Process and Project Manager at AIM KENNY U-PULL since December 2019. Responsibilities include defining needs, revising existing processes, managing team expectations, and training staff on process changes. Prior roles include working as a Billing Assistance Team Leader at Norton Rose Fulbright, where Tania coordinated workflows and ensured billing accuracy, and a Support Unit Director at belairdirect, overseeing operational support teams. Tania’s career includes significant positions at Jevco Insurance Company and Bell, demonstrating a strong focus on team management, operational efficiency, and training development. Educational background includes studies in Mathematics and Administration from institutions such as Université de Montréal and HEC Montréal.