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Elias Santos has extensive experience in operations management, currently serving as Director of Operations and Head of Operations at AIG since September 2022. Previously, Elias held the position of Superintendent of Operations and Operational Manager at Sompo Seguros from June 2019 to September 2022. Prior to that, Elias worked as a Senior Insurance Consultant at Banco Original and spent over 13 years at Chubb in various roles, including Head of Operations and Executive Operational Manager. Earlier career experience includes positions as Operational Coordinator at Bank of Boston and Citibank. Elias earned a Bachelor's degree in Administration from Centro Universitário FMU | FIAM-FAAM and attended Universidade Presbiteriana Mackenzie.