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Grace V. has over 20 years of experience in customer service and support roles within various prominent companies. Currently serving as a Senior Associate Customer Support at AIG Direct since September 2012, Grace previously worked at Wells Fargo as a Personal Service Representative from March 2008 to September 2011, and held the position of Account Manager for Retentions at HSBC between February 2005 and February 2008. Grace began a career in customer service as a Senior Customer Service Representative at ePDLT - VOCATIV from April 2002 to February 2005. Grace holds a Bachelor's Degree in Hotel and Restaurant Management from the University of Perpetual Help - Laguna.