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Barry Mahn, PMP, is a seasoned Senior Client Success Manager with extensive experience in managing post-implementation customer accounts, achieving exceptional renewal and Net Promoter Scores across multiple organizations. Currently at Merative, Barry has demonstrated the ability to optimize account management strategies, enhance team collaboration, and utilize data-driven approaches for successful project and team engagements. Previous roles at IBM included managing similar responsibilities while transitioning through positions that involved project management of SaaS solutions and client onboarding. Barry's career began with notable implementation success in healthcare technologies and laboratory services, supported by a Bachelor of Science in Physiology from Michigan State University.