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Justin N. is a seasoned professional with extensive experience in software quality assurance and customer support. Currently serving as a Software QA Tester at Aïdi since August 2021, Justin specializes in analyzing business requirements and executing both manual and automated test plans. Prior experience includes a role as a Customer Support Specialist at autoTRADER.ca, where Justin addressed customer inquiries and technical issues, and a Team Lead position at Aimia Inc., overseeing technical support operations. Justin's background also features technical support roles, mystery shopping project management, and marketing coordination. Educated with a Master’s degree in Business Administration from Geneva Business School and a Master's degree in Political Science from Université de Yaoundé 2, Justin possesses a strong foundation in both technology and customer service.