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Daphne Ong is a seasoned professional with extensive experience in credit control and collections management. Currently serving as Senior Manager Credit Control at AIA Malaysia since August 2019, Daphne previously held multiple roles at OCBC Bank from November 2007 to March 2019, culminating in the position of Senior Collections Manager (AVP). Key responsibilities included effective portfolio management of delinquent accounts and leading teams to achieve key performance indicators. Early career roles included Customer Care Professional at Dell and positions in sales and consultancy at Olympia College Sdn. Bhd. and United Overseas Bank Limited. Daphne holds a Bachelor's degree in Business/Corporate Communications from Nottingham Trent University and a Diploma in Business Administration from Olympia College Sdn. Bhd.