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Penny Sheppard is an accomplished Senior Product Development Manager at AIA Australia since November 2021, with a wealth of experience in product management and development across several prominent financial institutions. Prior roles include National Manager for Platforms & Technical and Senior Product Manager at BT, as well as Senior Product Manager at CommInsure. Penny's background also features key positions such as Product Manager for Mortgages at ING DIRECT Australia and positions focused on quality and customer retention within the financial services sector. Educational qualifications include a Master of Business Administration from AGSM @ UNSW Business School and a Bachelor’s Degree in Fine Arts, Furniture Design from Swinburne University of Technology and the University of Tasmania.