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Darren Bourke is a seasoned professional with extensive experience in claims management and operational strategy across various organizations. Currently serving as Senior Manager Claims Strategy & Business Management at AIA Australia since July 2020, Darren also leads the Infinity Operations Programme and previously held senior roles at CommInsure, icare NSW, WorkCover NSW, Asteron Life, Allianz Australia Limited, and ELEXON Ltd. Darren's expertise includes driving operational improvements, building effective teams, and managing high-stakes projects, supported by a strong educational background including a Master of Project Management and an MBA. Additionally, Darren contributed to the community as President of Coogee Care Centre, overseeing a not-for-profit organization.