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Lucy Tekiela, MA, currently serves as the Director of Operations and Air Ticketing and Group Manager Specialist at AHI Travel, where responsibilities include managing customized flight schedules, processing airline changes, negotiating group travel contracts, and training new employees. Prior experience includes roles as a Passenger Service Agent for Sunline Services, Inc. for Deutsche Lufthansa AG and Worldwide Flight Services for LOT Polish Airlines, with a focus on ensuring efficient flight operations and excellent customer service. Lucy also has human resources experience from internships at Honigman Miller Schwartz and Cohn LLP and Federal-Mogul Holdings Corporation, where roles involved managing internship programs and developing employee resources. Educational credentials include dual Master's degrees in Communication, Media & Theatre, and a Bachelor's degree in Human Resource Development, as well as a Bachelor's degree in Communication, Media & Theatre from Northeastern Illinois University.