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Eduyn Pulido Andrea is an accomplished technical professional with extensive experience in network engineering and technical support. Currently serving as a Technical Support Engineer at AGT Networks since January 2018, Eduyn specializes in SBC, network virtualization, network analytics, big data, and cloud solutions, providing software and hardware support for Ribbon's SBC and DSC equipment. Prior experience includes a role as a Network Engineer at Silver River Venture, LLC, focusing on VoWiFi technologies, and as a Fraud Prevention Specialist and Quality Operations Specialist at Telefónica Venezuela, where significant contributions involved fraud prevention measures and quality metrics for network services. Eduyn’s career began at ITTACA Corp, enhancing access network operations for Telefónica Movistar. Eduyn holds a Master's degree in Finance from Universidad Bicentenaria de Aragua, an Engineering degree in Electronics from Instituto Universitario Politécnico "Santiago Mariño," and a Technician degree in Electricity with a focus on Telecommunications from Instituto Universitario Experimental de Tecnología La Victoria.