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Jeff L. is a seasoned executive with extensive experience in customer experience and people operations, currently serving as Senior Vice President of the Customer Experience Group at Agoda, overseeing a global team of over 4,000 professionals. Prior roles at Agoda include Vice President and Associate Vice President positions focusing on customer service and partnerships, as well as leading global people functions. Jeff L. has also held significant positions at McKinsey & Company and The Boston Consulting Group, and managed U.S.-China trade policy as Deputy Director at the Executive Office of the President. Educational qualifications include an MBA from The Wharton School, an MA in International Business from the University of Pennsylvania, and dual MA and BA degrees from Stanford University, complemented by GCE 'A' Levels from Hwa Chong Institution.