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Carol Cao is a seasoned professional in customer service management with extensive experience in leading teams across multiple regions. Currently serving as Regional Customer Services Manager at Agoda since October 2017, Carol manages a global team of 100 Team Captains and seven team managers across various countries, including Japan, Korea, and China. Previous roles include Senior Team Manager and Team Manager at Agoda, where Carol focused on coaching, performance evaluation, and achieving key performance indicators. Prior to Agoda, Carol held several positions at Ten Lifestyle Group, Hertz, and Hilton Worldwide, emphasizing high-quality service and operational excellence. Carol holds a Bachelor's Degree in English from Shanghai International Studies University and an Associate’s Degree in Hotel Management from Donghua University.