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Sanjeev Kumar is an ITIL and Prince2 certified professional with extensive experience in customer service and project management. Currently serving as a Customer Service Consultant at AGL since March 2022, Sanjeev addresses inquiries related to electricity and gas, manages second-level escalations, and develops hardship payment plans. Previously, Sanjeev held various roles at Dell Technologies, including Senior Advisor in Project/Program Management, Tech Training Manager, and Sr. Team Manager, overseeing global projects and teams while ensuring stakeholder enablement and service excellence. With a solid foundation in technical support from earlier positions at Wipro BPO and other firms, Sanjeev has continuously delivered high-level customer experiences and driven process improvement initiatives. Sanjeev holds a Bachelor of Science in Information Technology from Veer Bahadur Singh Purvanchal University, completed in 2001.