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Elroy Jain is a Senior Onsite Support Analyst at Agio, providing dedicated onsite support for Capital Integrated Systems since October 2021. In this role, Elroy offers a white-glove service to employees within a fast-paced fintech cloud environment and acts as a liaison between the client and service provider. Responsibilities include being the main contact for support issues, collaborating on projects such as Microsoft Intune implementation, and mentoring onsite and helpdesk personnel. Previous experience includes roles as a Junior vCIO with Valiant Technology, Junior vCIO and Account Manager at ACE IT Solutions, and Field Consultant at Dataprise, among others, showcasing a strong background in IT consulting, relationship management, and technical support. Elroy Jain is pursuing a BSBA in Computer Information Systems at Thomas Edison State University, building on a solid educational foundation in business and management.