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Nikki Davis is a seasoned technical support professional with extensive experience in the IT industry. Currently serving as a Senior Support Desk Analyst at AgilityHealth since June 2022, Nikki has a strong background in troubleshooting software and hardware issues, documenting resolutions, and contributing to knowledge bases. Previous roles include Help Desk Specialist and Technical Administrative Assistant at Vulcan, Inc., where Nikki utilized ticketing systems to manage service requests and assisted in the implementation of SaaS products. Prior experience also includes positions as Technical Customer Service Manager and Key Account Representative at Riisnet LLC and A1 Barcode Systems, respectively, showcasing a well-rounded skill set in customer service, technical support, and administrative functions.