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Dawn Thiem is an accomplished professional with over 16 years of experience in strategic change initiatives across various industries, including non-profits, local businesses, and Fortune 500 companies. Currently serving as Senior Vice President of Customer Success & Operations at AgilityHealth since February 2015, Dawn has held multiple leadership roles within the organization, focusing on customer success and operational excellence. Previous experience includes positions at Blue Cross and Blue Shield of Nebraska as an Enterprise Consultant and at Mutual of Omaha in several capacities, including Sr. Business Systems Consultant and Project Manager. Dawn holds an MBA in Business from Bellevue University and a Bachelor of Arts in International Business from the University of Nebraska at Omaha.