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Anggit Verdaningrum is an accomplished UX Researcher Coach at Agile Innovation Labs since March 2020, with a strong background in customer experience research spanning various industries. As the Group Head of Customer Experience Research at PT Bank Raya Indonesia Tbk. from February 2023 to October 2024, Anggit has focused on enhancing product strategies and optimizing user insights. Prior roles include UX Researcher at Ajaib, where Anggit conducted extensive research for product improvement, and Senior UX Researcher at PasarPolis, responsible for bridging customer insights with actionable design recommendations. Anggit's earlier experience at Telkom Indonesia involved optimizing user journeys on big data platforms, while research contributions at Universitas Mercu Buana and Merly's Consulting facilitated strong qualitative research skills. Anggit holds a Bachelorā€™s degree in Psychology from Universitas Mercu Buana and is currently pursuing an MBA in Business Administration and Management at Universitas Gadjah Mada.