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Victor F. is currently working as an Analista de suporte N2 at Agidesk, where Victor provides support through tickets and emails, meets with clients to offer personalized support, and tests new developments and improvements. Previously, Victor worked as an Analista de produto at MAXIPROD Informática Industrial, where Victor analyzed and specified complex developments, implemented new functionalities in the system, and resolved system-related issues. Victor F. has a background in Administration and Computer Science from the Federal University of Rio Grande do Sul, with previous education at CMPA - Colégio Militar de Porto Alegre.