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Laura Elizondo is a Customer Success Manager at Agent IQ. Laura has over twenty years of experience in the education technology industry and is passionate about helping schools and districts unlock student potential. Laura is a solutions-oriented support manager with a strong focus on customer service. Laura has positively impacted retention and renewal rates by 40% through proactive account management. Laura has also ensured that maximum value is delivered with all products and services by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives. In their previous role as Sr. Customer Success Manager at PowerSchool Group LLC, Laura managed a large portfolio of accounts with revenue over 1MM+ in order to achieve long-term success and ensure retention. Laura is known for their ability to evaluate ā€œbig pictureā€ themes and patterns in order to assist in driving resolution cross-functionally to prevent larger issues from occurring. Laura is also an expert at collaborating with sales teams to ensure growth attainment and increased footprint. Laura prepares statistical reports, such as help desk incident reports in order to serve as an escalation point for issues that impact the customerā€™s success.

Laura Elizondo has a Bachelor of Science in Biology/Biological Sciences, General from Texas State University. Laura is certified in Amazon Web Services (AWS) as a Certified Cloud Practitioner.