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Sebastien Henouille is a multifaceted professional in the fields of real estate diagnostics and customer service management, currently serving as a Diagnostiqueur immobilier at Agenda Diagnostics Immobilier France since February 2024. With a robust background in customer care, Sebastien held several leadership roles at Boulanger Customer Care from February 2018 to May 2024, which included overseeing performance, quality, and projects. As an educator at Université d'Artois, Sebastien contributed to studies on distance customer relations in banking. Previous experience includes managing customer service at monabanq., recognized as the 2018 Service Client of the Year, and directing multiple agencies at Crédit du Nord, overseeing substantial portfolios of personal and professional clients. Sebastien's educational credentials include advanced degrees in finance and banking management from prestigious institutions such as HEC Paris and Paris School of Business.