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Reana K. is an accomplished customer support manager with a strong background in customer service and team leadership, currently employed at Age of Learning, Inc. / ABCmouse.com since March 2012. Responsibilities include managing hiring processes, evaluating team performance, and improving customer service quality through process redesign. Reana's previous roles included lead customer support representative and pro shop manager at American Golf Corporation, where leadership skills were utilized to train staff, manage operations, and execute events. With an educational foundation that includes a Bachelor of Science in Sociology and a Multiple Subject Teaching Credential from UC Irvine, Reana K. brings a well-rounded approach to customer support and team development.