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Shray Jaiswal is an experienced professional in the field of customer service and technical support for In Vitro Diagnostics (IVD) instruments. Currently serving as the Assistant Manager of Customer Services at Agappe Diagnostics Ltd since July 2021 and holding the position of Senior Service Executive at Meril Diagnostics Private Limited since August 2019, Shray has developed substantial expertise in installation, maintenance, and service of IVD instruments. Prior experience includes a role as Service Engineer at POCT Services Pvt. Ltd. from September 2016 to July 2019. Shray Jaiswal holds an educational background from Government Polytechnic, Mirzapur, UP, where studies were completed from 2013 to 2016.