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Julissa Urbina is a seasoned professional in account management and business relationships, currently serving as a Senior Account Manager at Agadia since January 2021. Previously, Julissa held roles including Account Manager at Agadia and Business Relationship Manager at MHK from April 2016 to January 2021. In the earlier career at WellCare Health Plans from May 2014 to April 2016, Julissa worked as an Appeals Quality Auditor, conducting quality audits and ensuring compliance with regulations. Julissa holds a Master's degree in Industrial and Organizational Psychology from the Inter American University of Puerto Rico and a Bachelor's degree in Sociology from the University of Puerto Rico, Río Piedras.