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Kristen Norris Floyd, MBA, is a seasoned professional with extensive experience at Aflac, currently serving as a Senior Manager for Service and Billing since June 2020. Previously, Kristen held various roles at Aflac, including Process Improvement Manager, where responsibilities included process improvement and retention efforts, and as a Business Process Analyst and Account Relations Executive, focusing on large payroll accounts and client relations. Earlier in Kristen's career, a Food Service Manager position at Country's BBQ involved recruitment and staff management. Kristen holds both a Master of Business Administration (MBA) and a Bachelor of Business Administration (BBA) in Business Administration and Management from Columbus State University.